1) How do I log in to the new Client Portal?
If you have an account already, you can log in by clicking on this link, televon.zendesk.com. If this doesn’t work, you can also highlight the web address, copy it and paste it into your web-browser.
2) I lost my login information. What do I do?
Usually, your username is your email address. Simply click, “forgot password,” and we will email you instructions to reset your password. If that doesn’t resolve your problem, you can send an email support@televon.zendesk.com, and our team will help you out.
Removed:” please contact your Televon client lead” in case the end user is not admin and doesn’t know who this is.
3) How do I submit a ticket?
There are two ways you can submit a ticket.
a) Login to Client Portal - televon.zendesk.com – and click on “Submit Ticket” in the top right-hand corner.
b) Go to our homepage and click on “Submit Ticket” in the toolbar at the bottom of the page. Use the same email address that you Client Portal is registered to so that you can track ticket progress in the Client Portal.
4) How do I submit a ticket?
There are two ways you can submit a ticket.
a) Login to Client Portal - televon.zendesk.com – and click on “Submit Ticket” in the top right-hand corner.
b) Go to our homepage and click on “Submit Ticket” in the toolbar at the bottom of the page. Use the same email address that you Client Portal is registered to so that you can track ticket progress in the Client Portal.
5) How do I update a ticket?
There are two ways you can update a ticket.
a) Login to Client Portal (televon.zendesk.com) and click on your ticket in “My Activities” in the top right-hand corner.
b) Reply to the email notification, like you would with any email
6) Help! I forgot to add some important details to my ticket. What do I do?
Once you have submitted your ticket, unfortunately, you cannot update your fields. Simply reply to your ticket with any new information and your agent will update on our end.
7) Can I see what the outcome of an old or closed ticket was?
You bet! Once you have signed into your portal, click on the arrow next to your username at the top right corner, and select “My Activities.” From there, you will be able to view all tickets. Simply click on the ticket, and you will see the entire thread.
8) Can I view tickets submitted by others in my organization?
Depending on your access permissions, you will be able to view all tickets in your organization. We recommend only administrators or managers have full access. However, your profile is custom to fit your business structure. Need to change access permissions? Let your agent know, and they will change it for you.
9) Can others see tickets that I submit?
Usually, only your administrator or manager will be able to see your tickets.
10) Why should I login to the Client Portal?
The Client Portal holds our data repository and for your account. By logging in, our customers gain several significant benefits including:
a) Creating and viewing current open tickets status
b) Reviewing closed tickets, their outcomes, and the information included in them (e.g., phone numbers, contract info, dates of service, etc.)
c) Finding old recommendations and their disposition
d) Reviewing monthly audit findings
e) Accessing periodic or specially requested reports (e.g., high data user report)
Comments
0 comments
Please sign in to leave a comment.